Associates
flexis often works with other hospitality industry specialists in supplying consultancy services to our clients. We are the first to acknowledge that some projects require the specialist input from other industry experts, and we nurture a network of appropriate people who can pick up on a client project, operating under the flexis brand. Here are some of the industry expert consultants who we work with on projects.
Shona Whitehead - Revenue Management Expert
Shona draws on more than 20 years experience in the hotel industry. As a senior revenue management specialist she has worked with a number of premium brands including Intercontinental Hotels Group, Hilton International, Travelodge, Queens Moat House and Forte.
Shona has significant experience in an operational, corporate and consultancy capacity and has repeatedly delivered tangible top line results through the application of all aspects of revenue management. She has developed and led high performing teams and her experience also includes speech self-service, distribution, database and outsource management. This breadth of knowledge makes her well placed to work with senior management teams to help them recognise and solve key business challenges. She is an experienced project manager and trainer.
Shona is a PRINCE2™ registered practitioner, a graduate of Cornell University's Centre for Professional Development and holds a BA in Hotel and Catering Management.
Paula Newman - Training and Development
Paula Jane Newman is a hospitality training and development coach who specialises in translating brand and concept ethos into a practical operational process. She offers an innovative, creative and flexible service designed to meet the needs of your business.
With a global background encompassing Regent Inns, Fuller Smith and Turner, Hilton, Thistle, Guoman and Jamies Italian, Paula has an innate understanding of the link between the customers and the team. Her experience as both a team member and general manager ensures that she takes a holistic approach to all challenges. She continues to stay up to date with current trends, not only in hospitality but retail, leisure and all related customer facing industries.
Paula's courses are client specific combining both technical and soft skills with clear objectives and support documentation. All offer an integrated learning style with an emphasis on practical application and positive and enjoyable experiences.
"I have had the pleasure of working with Paula on a number of different projects over many years. Paula not only brings with her a structured approach toward training and development but adds infectious levels of energy to take everyone along with her. I would recommend Paula to any company who is looking for a professional trainer comfortable with floor staff and senior management alike. Her skills and passion are ideal where culture change is a key element of the process." Dino Michael, Food and Beverage Director, UK Hilton International.
Maddie Page-Dove - Sales and Business Development
Maddie has over 20 years experience in Hotel Sales and Business Development projects, ranging from privately owned establishments to National and International Groups. She is a passionate and focused individual with a creative approach to sales issues. Maddie has worked with flexis to compliment existing hotel sales teams as well as provide interim and project based sales support.
Maddie has the proven ability to take on projects and achieve the desired results by cultivating relationships with existing clients to ensure maximum percentage of business is won, as well as seeking out new business opportunities. Maddie can become a hotel's ambassador, representing clients at networking events and exhibitions.
If you are interested in working under the flexis brand on specific client projects, and have the relevant high level specialist expertise, do contact one of the flexis team or email your details to us at associates@flexishs.com. We can furnish you with details of how you can potentially work with us on future projects.
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